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FAQ for Purchase & License Key

  • Is your online order form secure?
    Yes, it is 100% secure. Our secure server at, a veteran ecommerce company specializing in software. If you have concerns about purchasing online, please take a moment to read about security measures taken to protect your credit card information..
  • May I use other order options besides online order?
    Yes, you have other options of Order by Phone, Order by FAX or Postal Mail.
  • If I pay for the program now, how long will it take before I receive my license key?
    It depends on the payment method you use. If you order online with your credit card, you will have your key after you submit the order form and an email with unlock code will be sent to you within a few minutes.
  • I lost my license key. Can you resend it to me?
    Yes, please send us your name and address/email information, we will resend your license key.
  • I have not received a license key. Why?
    Please make sure you have submit your order. For other cases, please feel free to contact us.
  • My license key doesn't work. Help!
    Please note that you have to enter the user name and serial number exactly as given in your license message, with the same spacing and case.
    You need not input the serial number by keyboard. You just need select the serial number by mouse or keyboard, and press CTRL + C to copy it, and press CTRL + V in the serial number edit box of registration dialog to paste it, and you need copy and paste the user name too. Then, please press ok button to finish your registration..

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